Everyone obsesses over response time. 'Sub-second replies! Instant answers!' But speed isn't the whole story: a bot that fires back an instant, robotic answer can feel worse than one that takes a beat and sounds human.
Pacing feels human
A reply that lands the instant a visitor hits enter can feel mechanical. A short pause with a typing indicator reads as someone thinking about the answer. Try a slight delay on your own flows and watch how visitors respond.
Set your bot's voice
Decide how your bot should sound before you write a single flow — warm and casual, crisp and professional, or somewhere in between — and keep it consistent with the rest of your brand. FunnelConvo's AI engine includes tone and voice controls to help you get there.
If you're not sure where to start, a friendly, conversational tone is a good default for top-of-funnel chats. Get started and try it on your own site.
